Return policy

Order Cancellation Policy

We accept order cancellations before the item has been shipped or produced.
If your cancellation request is approved in time, you will receive a full refund to your original payment method.

⚠️ Once the product has been shipped, we are unable to cancel the order.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your outdoor seating product, you may return it under the following conditions:

Return Window: Within 45 days of receiving your item
Condition: Item must be unused, unassembled, and returned in its original packaging
Proof of Purchase: A receipt or order confirmation is required
Shipping Cost: Customers will only be charged once for return shipping; no restocking fees will apply

📦 Do not send returns back to the manufacturer.
Please contact us first to obtain the correct return address.

Refunds Policy

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If approved, a refund will be processed and automatically applied to your original payment method within a few business days.
If rejected (e.g., due to product condition), we will contact you with further instructions.

Late or Missing Refunds

Haven’t received your refund yet? Here’s what to do:

Recheck your bank account
Contact your credit card provider (posting delays may occur)
Contact your bank for processing time

If you've done all of the above and still haven’t received your refund, please contact our customer service team:

📧 Email: [email protected]

Need Help?

To initiate a return or ask any questions about your order, please contact us at:

📧 Customer Service Email: [email protected]
📍 Return Address: Provided upon request via email